<div id='hrsky-content' style='margin-bottom:5px'> <h1>Product Owner to Orifarms ITSM platform – Service-Now</h1><h3><span><span><span><span><span><span lang="EN-US"><span>&hellip; A key person in raising the maturity of our existing ITSM solution and to drive continuous improvement</span></span></span></span></span></span></span></h3> <p class="paragraph"> </p> <p class="paragraph"><span><span><span><span><em><span lang="EN-US"><span><span>We are on the lookout for our new ITSM platform Product Owner who is capable of staying </span></span></span></em><em><span lang="EN-US"><span><span><span>up to date with new features and functionality and has strong interpersonal skills. </span></span></span></span></em></span></span></span></span></p> <p class="paragraph"> </p> <p class="paragraph"><span><span><span><span><strong><span lang="EN-US"><span><span>Can you leverage best and industry practices with an innovative flavor?</span></span></span></strong></span></span></span></span></p> <p><span><span><span><span lang="EN-US"><span>The Service-Now product owner role will include partnering with the business stakeholders to create and modify process workflows, reporting and dashboards in addition to developing knowledge, technical and process documentation.</span></span><span lang="EN-US"> In this role, you will have several responsibilities ranging from supporting the business to driving development, testing, training, support and launch plans to deliver a quality product, with user adoption and acceptance. And for IT to be able to track and report service deliveries based on detailed KPI&rsquo;s.</span></span></span></span></p> <p><span><span><span><span lang="EN-US"><span>Additionally, your primary tasks will include:</span></span></span></span></span></p> <ul> <li><span><span><span><span lang="EN-US">Platform ownership</span></span></span></span></li> <li><span><span><span><span lang="EN-US">Facilitate continuous improvement and development of the platform using external technical implementors</span></span></span></span></li> <li><span><span><span><span lang="EN-US">Facilitate and prioritize changes executed within the ITSM platform. </span></span></span></span></li> <li><span><span><span><span lang="EN-US">Review and prioritize and approve change requests e.g. enhancements, fixes, upgrades in close collaboration with developer</span></span></span></span></li> </ul> <p class="paragraph"><span><span><span><span><strong><span lang="EN-GB"><span><span>A great communicator with the capacity to cooperate across functions</span></span></span></strong></span></span></span></span></p> <p class="paragraph"><span><span><span><span><span lang="EN-US"><span><span>Most important to succeed in this role is that you are motivated to drive the process of the ITSM platform. You possess great time-management skills and a natural sense for documentation, while you also hold skills to effectively analyze and solve problems.. Furthermore, it is a strong advantage if you are experienced within configuration, administration, and facilitating continuous improvement within an Enterprise ITSM Platform (preferably Service-Now or similar) as well as working knowledge of ITMS components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, and/or other modules. This not as developer but as owner and facilitator, so good project skills and a good understanding of how and ITSM platform can add value to the business as well as IT.</span></span></span></span></span></span></span></p> <p class="paragraph"><span><span><span><span><span lang="EN-US"><span><span>Furthermore, we imagine you to:</span></span></span></span></span></span></span></p> <ul> <li><span><span><span><span lang="EN-US">Be familiar with the ITIL framework</span></span></span></span></li> <li><span><span><span><span lang="EN-US">Have the ability to bridge between changes to the platform and external technical implementors.</span></span></span></span></li> <li><span><span><span><span lang="EN-US">Hold strong interpersonal skills and the ability to establish and maintain effective working relationships with colleagues, vendors, and stakeholders.</span></span></span></span></li> <li><span><span><span><span lang="EN-US">Possess strong written and verbal communication in Danish and English (English being the corporate language)</span></span></span></span></li> <li><span><span><span><span lang="EN-US">Be commercially minded</span></span></span></span></li> </ul> <p><span><span><span><strong> </strong><strong><span lang="EN-US"><span><span>IT Operations and Platforms - Who are we? </span></span></span></strong></span></span></span></p> <p class="paragraph"><span><span><span><span><span lang="EN-GB"><span><span>Our core job is to keep existing services available to the business. This in accordance with defined service level agreements. We operate the Orifarm infrastructure from hardware to application layer, and from sites to cloud. In a virtualized Microsoft environment. You will assume the role as product owner of our ITSM platform (Service-Now) which for us is a strategic tool, and is vital for us to deliver IT services to the business. You will be in a standalone team referring to the manager of IT Operations and Platforms. Initially the function will make use of currently onboarded external consultants. They will execute on the technical part, facilitated by you based on to-be roadmaps. </span></span></span></span></span></span></span></p> <p class="paragraph"><span><span><span><span><span lang="EN-GB"><span><span>Stakeholder management will be with your direct manager, the business and other primary stakeholders in IT e.g. helpdesk, compliance, governance, our architecture layer and process owners.</span></span></span></span></span></span></span></p> <p class="paragraph"><span><span><span><span><span lang="EN-GB"><span><span>With us, tone is open, honest and direct, and humour is definitely an integrated part.</span></span></span><span lang="EN-GB"><span><span> Happiness is a way of travel &ndash; not a destination!</span></span></span></span></span></span></span></p> <p><span><span><span><strong><span lang="EN-US"><span><span>About Orifarm</span></span></span></strong></span></span></span></p> <p><span><span><span><span lang="EN-US">Everyone should have access to modern medicine. High costs or lack of access to pharmaceuticals should never impact our possibility to receive treatment or relief and live a healthy life. In Orifarm, we aim to bring healthy days by making modern healthcare a better deal for the people and the societies we serve. Working towards our vision, we create access to affordable high-quality pharmaceuticals and healthcare products by challenging markets and always seeking new opportunities. With our core values paving the way, we always act responsibly and constantly with our customers in the center of our attention. And everything we do is driven by our sole purpose: </span></span></span></span></p> <p><span><span><span><em><span lang="EN-US">For as many as possible, as healthy a day as possible.</span></em></span></span></span></p> <p><span><span><span><span lang="EN-US">Our history goes back to 1994 where Orifarm was founded in Denmark by Hans and Birgitte B&oslash;gh-S&oslash;rensen. Since then, Orifarm has grown from a small nine-person company into an international company operating globally in 13 countries. Today, Orifarm is Europe&#39;s largest parallel importer of pharmaceuticals and Denmark&#39;s largest supplier of pharmaceuticals with more than 2,200 employees. </span></span></span></span></p> <p><span><span><span><span lang="EN-US">We operate within seven different business areas: Over the Counter (OTC), Consumer Healthcare, Generics, Promotional Rx, Unlicensed Medicines, Parallel Import and Clinical Trials Supplies (CTS). Further, we focus heavily on new business opportunities and synergistic M&amp;A to expand our offerings</span></span></span></span></p> <p><span><span><span><strong><span lang="EN-US"><span><span>We offer</span></span></span></strong></span></span></span></p> <p><span><span><span><span lang="EN-US">At Orifarm, we know our growth comes from the growth of our employees. We are an ambitious organization with an entrepreneurial culture, and we celebrate can-do attitudes, smarts and hearts. Our secret to success? Valuing how different skillsets join forces to make our journey happen. Whether you play a direct or an indirect part of fulfilling our purpose, you get to contribute and use your skills, personal as well as professional. Indeed, at Orifarm your personal growth journey is shaped only by your contribution towards making healthy days for as many as possible. </span></span></span></span></p> <p><span><span><span><span lang="EN-US">We regard our feedback culture as a fundamental element in the individual employee&rsquo;s opportunities for learning and development. And when we have good results, every employee, including student workers, are a part of our bonus scheme.</span></span></span></span></p> <p><span><span><span><strong><span lang="EN-US"><span><span>Job Location</span></span></span></strong></span></span></span></p> <p><span><span><span><span lang="EN-US">Your primary place of work is at our HQ in Odense. In our offices we value the flexibility of working from home when tasks allow it. </span></span></span></span></p> <p><span><span><span><strong><span lang="EN-US"><span><span>Need further information?</span></span></span></strong></span></span></span></p> <p><span><span><span><em><span lang="EN-US"><span><span>If you need further information about the job, please contact Martin Hjerrild Kj&aelig;r Emanuelsen at</span></span></span></em><span lang="EN-US"><span><span> mahem@orifarm.com</span></span></span></span></span></span></p> <p> </p> <p><span><span><span><span lang="EN-US"><span><span>We are often looking for new employees to help us grow and therefore, we may have other interesting opportunities for you. Follow us on LinkedIn to receive updates on our business activities and job opportunities: </span></span></span><a href="https://www.linkedin.com/feed/"><span lang="EN-US"><span><span>https://www.linkedin.com/feed/</span></span></span></a> </span></span></span></p> <div class="block"> <p style="margin-bottom: 5px !important"> <strong>Application deadline:</strong> </p> As soon as possible </div> <div class='contacts' style='margin-top:20px'> </div> <script> var rollState = 'down'; window.addEventListener( "message", function (e) { if(e.origin !== 'https://hr-skyen.dk'){ return; } if(e.data == 'rollup'){ $('#hrsky-content').slideUp(); rollState = 'up'; } if(e.data == 'rolldown'){ $('#hrsky-content').slideDown(); rollState = 'down'; } if(e.data == 'toggle'){ if(rollState == 'up') { $('#hrsky-content').slideDown(); rollState = 'down'; } else { $('#hrsky-content').slideUp(); rollState = 'up'; } } }, false); </script> <span style="clear:both;display:block">If you experience problems applying with Internet Explorer, we recommend trying it in a different browser.</span> <script src="https://hr-skyen.dk/hr/frame-api/hr.js" type="text/javascript"></script> <div id="hrskyen"></div> <script type="text/javascript"> getScript(HR_WEB_ROOT+'js/easyXDM/easyXDM.min.js', function() { hrsky = new HRSkyen({ companyId:67, persistent:{ theme:'orifarm-api', joblisturl:location.href }, locale:'en_US', container:'hrskyen', queryKey:'hr', search:'hr=show-job|113877', action:'show-job|113877' }); }); </script> <br> <div style="display:none; clear:both;" class="application" id="applyposition"> <span role="button" tabindex="0" aria-pressed="false" aria-expanded="false" style="cursor:pointer;text-decoration:underline;" class="toggleDescription"></span><br> <br> <br><form method="post" class="formular validateonsubmit" action="hr/frame-api/pages/iframe.show.job.php?version=1&amp;locale=en_US&amp;jobid=113877&amp;xdmframe=2&amp;theme=orifarm-api&amp;companyid=67&amp;filters=en_US"> <input type="hidden" name="formApplication" value="1"><div class="tabs"><div class="tabcontent"> <input type="hidden" name="Application[f0][locale]" value="en_US"><input type="hidden" name="Application[f0][companyid]" value="67"><input type="hidden" name="Application[f0][jobpostid]" value="113877"><input type="hidden" name="Application[f0][referrer]" value="none"><input type="hidden" name="CV[f0][origin]" value="form"><input type="hidden" name="Application[f0][departmentid]" value="702"><input type="hidden" name="jobid" value="113877"><input type="hidden" name="CV[f0][departmentid]" value="702"><input type="hidden" name="Application[f0][reflinkid]" value=""><input type="hidden" name="g-recaptcha-response" value=""><div class="tab selected" role="tabpanel" aria-labelledby="tabpanel"> <h2 class="tabtitle" role="tab" tabindex="0" aria-selected="true">Basic information</h2> <div> <fieldset class="fieldset fieldSet1"> <legend></legend> <div class="cb"></div> </fieldset> <fieldset class="fieldset fieldSet2"> <legend>Basic information</legend> <div class="cb"></div> <div class="inputrow name"> <label for="text-name-Name"><span class="requireddot" aria-hidden="true">*</span><span class="label-text">Name</span></label><input type="text" autocomplete="name" name="CV[JobApplicant][f0][name]" id="text-name-Name" class="required" aria-required="true" required="" value="" onblur='fieldValidate(this, "JobApplicant", "name")'> </div> <div id="imagefield-id-JobApplicant-image" class="inputrow"> <label><span class="label-text">Picture</span></label><div id="imagefield-id-JobApplicant-imagec" class="imageuploadercontent"> <input type="hidden" name="CV[JobApplicant][f0][image]" id="id-JobApplicant-image" value=""><img style="display:none" alt="Picture"><div class="imagename"></div> <iframe src="https://recruit.hr-on.com/attachment.upload.php?type=image&amp;file=%20%20&amp;fieldname=imagefield-id-JobApplicant-image&amp;theme=orifarm-api&amp;locale=en_US&amp;label=Picture&amp;autocomplete=photo" class="imageuploadframe" scrolling="no" frameborder="0" allowtransparency="true" style="height:55px;width:260px;" title="Picture"></iframe> </div> <div style="display:block;clear:both;line-height:1px;font-size:1px;height:1px;overflow:hidden;"></div> </div> </fieldset> <fieldset class="fieldset fieldSet3"> <legend>Your address</legend> <div class="cb"></div> <div class="inputrow road"> <label for="text-road-Address"><span class="label-text">Address</span></label><input type="text" autocomplete="address-line1" name="CV[JobApplicant][Location][f0][road]" id="text-road-Address" value="" onblur='fieldValidate(this, "Location", "road")'> </div> <div class="inputrow address_zip zip"> <label for="text-zip-Postalcode"><span class="requireddot" aria-hidden="true">*</span><span class="label-text">Postal code</span></label><input type="text" autocomplete="postal-code" name="CV[JobApplicant][Location][f0][zip]" id="text-zip-Postalcode" class="required" aria-required="true" required="" value="" onblur='fieldValidate(this, "Location", "zip")'> </div> <div class="inputrow city"> <label for="text-city-City"><span class="requireddot" aria-hidden="true">*</span><span class="label-text">City</span></label><input type="text" autocomplete="address-level2" name="CV[JobApplicant][Location][f0][city]" id="text-city-City" class="required" aria-required="true" required="" value="" onblur='fieldValidate(this, "Location", "city")'> </div> <div class="inputrow email"> <label for="text-email-Email"><span class="requireddot" aria-hidden="true">*</span><span class="label-text">E-mail</span></label><input type="text" autocomplete="email" name="CV[JobApplicant][Contact][f0][email]" id="text-email-Email" class="required" aria-required="true" required="" value="" onblur='fieldValidate(this, "Contact", "email")'> </div> <div class="inputrow phone"> <label for="text-phone-Phone"><span class="label-text">Phone</span></label><input type="text" autocomplete="tel" name="CV[JobApplicant][Contact][f0][phone]" id="text-phone-Phone" value="" onblur='fieldValidate(this, "Contact", "phone")'> </div> <div class="inputrow mobile"> <label for="text-mobile-Mobile"><span class="label-text">Mobile</span></label><input type="text" autocomplete="tel" name="CV[JobApplicant][Contact][f0][mobile]" id="text-mobile-Mobile" value="" onblur='fieldValidate(this, "Contact", "mobile")'> </div> </fieldset> </div> </div> <div class="tab" role="tabpanel" aria-labelledby="tabpanel"> <h2 class="tabtitle" role="tab" tabindex="0" aria-selected="false">Application and CV</h2> <div> <fieldset class="fieldset fieldSet4"> <legend></legend> <div class="cb"></div> </fieldset> <fieldset class="fieldset fieldSet5"> <legend>Profile overview</legend> <div class="cb"></div> <div class="inputrow title"> <label for="text-title-CVTitle"><span class="requireddot" aria-hidden="true">*</span><span class="label-text">CV Title</span></label><input type="text" autocomplete="organization-title" name="CV[f0][title]" id="text-title-CVTitle" class="required" aria-required="true" required="" value="" onblur='fieldValidate(this, "CV", "title")'> </div> <div class="inputrow experience"> <label for="select-experience-Yearsofexperience"><span class="label-text">Years of experience</span></label><select name="CV[f0][experience]" id="select-experience-Yearsofexperience"><option value="0">Select <option value="0-2 years">0-2 years <option value="3-5 years">3-5 years <option value="6-10 years">6-10 years <option value="more"> more</select> </div> <div class="inputrow eduname"> <label for="text-eduname-Educationname"><span class="label-text">Education name</span></label><input type="text" autocomplete="off" name="CV[f0][eduname]" id="text-eduname-Educationname" value="" onblur='fieldValidate(this, "CV", "eduname")'> </div> <div class="inputrow eduyear"> <label for="text-eduyear-Graduationyear"><span class="label-text">Graduation year</span></label><input type="text" autocomplete="off" name="CV[f0][eduyear]" id="text-eduyear-Graduationyear" value="" onblur='fieldValidate(this, "CV", "eduyear")'> </div> <div class="inputrow edulevel"> <label for="select-edulevel-Levelofeducation"><span class="label-text">Level of education</span></label><select name="CV[f0][edulevel]" id="select-edulevel-Levelofeducation"><option value="0">Select <option value="Basic education">Basic education <option value="Secondary school">Secondary school <option value="Short higher education">Short higher education <option value="Higher education">Higher education <option value="PhD">PhD</select> </div> </fieldset> <fieldset class="fieldset fieldSet6 fieldSet7 fieldSet8"> <legend>Your CV</legend> <div class="cb"></div> <label style="padding:0px;padding-left:20px;height:24px;clear:both;line-height:24px;display:inline-block;" class="switch"><input type="radio" onclick='displaybox("box29",this);' checked="" name="radio29" style="vertical-align:middle;margin:0px;margin-right:5px;" aria-expanded="true" aria-controls="box29">I want to upload my CV</label><label style="padding:0px;padding-left:20px;height:24px;clear:both;line-height:24px;display:inline-block;" class="switch"><input type="radio" onclick='displaybox("box33",this);' name="radio29" style="vertical-align:middle;margin:0px;margin-right:5px;" aria-expanded="false" aria-controls="box33">I want to write my CV</label><fieldset class="fieldset" id="box29" style="display:block"> <legend class="visuallyhidden">I want to upload my CV</legend> <div class="cb"></div> <div id="filefield-id-CV-cvfile" class=" cvtemplatefieldid-"> <div class="filenames filesrequired"></div> <label><span class="requireddot" aria-hidden="true">*</span><span class="label-text">Upload your CV</span></label><iframe src="https://recruit.hr-on.com/attachment.upload.php?type=file&amp;fieldname=filefield-id-CV-cvfile&amp;varname=CV%5Bf0%5D%5Bcvfile%5D&amp;theme=orifarm-api&amp;locale=en_US&amp;required=1&amp;label=Upload%20your%20CV" class="fileuploadframe" scrolling="no" frameborder="0" allowtransparency="true" title="Upload your CV" style="height:65px;width:260px;"></iframe> </div> </fieldset> <fieldset class="fieldset" id="box33" style="display:none"> <legend class="visuallyhidden">I want to write my CV</legend> <div class="cb"></div> <div class="inputrow textarearequired"> <label style="display:block;clear:both;float:none;" class="longlabel"><span class="requireddot" aria-hidden="true">*</span><span class="label-text">Write your CV here</span><span class="label-notice">NOTE: The text in the field below will be converted to a PDF file</span></label><div class="textareawrapperbig"><textarea name="CV[f0][about]" id="CKE667c3f2d519e72e1e54c983a13082c74" aria-required="true" required="" class="ckeditorBasic"></textarea></div> </div> </fieldset> </fieldset> <fieldset class="fieldset fieldSet9 fieldSet10 fieldSet11"> <legend>Your application</legend> <div class="cb"></div> <label style="padding:0px;padding-left:20px;height:24px;clear:both;line-height:24px;display:inline-block;" class="switch"><input type="radio" onclick='displaybox("box37",this);' checked="" name="radio37" style="vertical-align:middle;margin:0px;margin-right:5px;" aria-expanded="true" aria-controls="box37">I want to upload my application</label><label style="padding:0px;padding-left:20px;height:24px;clear:both;line-height:24px;display:inline-block;" class="switch"><input type="radio" onclick='displaybox("box41",this);' name="radio37" style="vertical-align:middle;margin:0px;margin-right:5px;" aria-expanded="false" aria-controls="box41">I want to write my application</label><fieldset class="fieldset" id="box37" style="display:block"> <legend class="visuallyhidden">I want to upload my application</legend> <div class="cb"></div> <div id="filefield-id-Application-applicationfile" class=" cvtemplatefieldid-"> <div class="filenames filesrequired"></div> <label><span class="requireddot" aria-hidden="true">*</span><span class="label-text">Application</span></label><iframe src="https://recruit.hr-on.com/attachment.upload.php?type=file&amp;fieldname=filefield-id-Application-applicationfile&amp;varname=Application%5Bf0%5D%5Bapplicationfile%5D&amp;theme=orifarm-api&amp;locale=en_US&amp;required=1&amp;label=Application" class="fileuploadframe" scrolling="no" frameborder="0" allowtransparency="true" title="Application" style="height:65px;width:260px;"></iframe> </div> </fieldset> <fieldset class="fieldset" id="box41" style="display:none"> <legend class="visuallyhidden">I want to write my application</legend> <div class="cb"></div> <div class="inputrow textarearequired"> <label style="display:block;clear:both;float:none;" class="longlabel"><span class="requireddot" aria-hidden="true">*</span><span class="label-text">Write your application</span><span class="label-notice">NOTE: The text in the field below will be converted to a PDF file</span></label><div class="textareawrapperbig"><textarea name="Application[f0][application]" id="CKE907607a4e710711076a8dfb558d10c08" aria-required="true" required="" class="ckeditorBasic"></textarea></div> </div> </fieldset> <div id="filefield-id-CV-attachments" class=" cvtemplatefieldid-23673"> <div class="filenames"></div> <label><span class="label-text">Other documents</span></label><iframe src="https://recruit.hr-on.com/attachment.upload.php?cvtemplatefieldid=23673&amp;type=file&amp;multiple=1&amp;fieldname=filefield-id-CV-attachments&amp;varname=CV%5Bf0%5D%5Battachments%5D&amp;theme=orifarm-api&amp;locale=en_US&amp;label=Other%20documents" class="fileuploadframe" scrolling="no" frameborder="0" allowtransparency="true" title="Other documents" style="height:65px;width:260px;"></iframe> </div> <div class="inputrow userreferrer"> <label for="select-userreferrer-Howdidyoufindus"><span class="requireddot" aria-hidden="true">*</span><span class="label-text">How did you find us?</span></label><select name="Application[f0][userreferrer]" class="required" aria-required="true" required="" id="select-userreferrer-Howdidyoufindus"><option value="0">Select <option value="Our website">Our website <option value="LinkedIn"> LinkedIn <option value="Jobindex"> Jobindex <option value="Farmakonom.dk"> Farmakonom.dk <option value="MedWatch"> MedWatch <option value="ITWatch"> ITWatch <option value="ITjobbank"> ITjobbank <option value="Graduateland"> Graduateland <option value="SDUjobbank"> SDUjobbank <option value="KU Projekt &amp; Job"> KU Projekt &amp; Job <option value="BS CareerGate"> BS CareerGate <option value="ITU Job- og Projektbank"> ITU Job- og Projektbank <option value="AU Job- og Projektbank"> AU Job- og Projektbank <option value="[Other]"> [Other]</select> </div> </fieldset> <fieldset class="fieldset termsAgreeWrapper fieldSet12"> <legend>Terms &amp; Conditions</legend> <div class="cb"></div> <hr> <div class="consent"> <div class="termsWrapper" id="consent-388"> <p><strong>Privacy policy for online application</strong><br> Thank you for your interest in our online job posting.<br> &nbsp;<br><strong>The protection of your personal information is very important to us.</strong><br> Therefore, we will inform you below about the collection, processing and use of your data in the context of the online application, in accordance with the relevant data protection regulations.<br> &nbsp;<br><strong>Purpose of data collection / dissemination</strong><br> The collection and processing of your personal application data is exclusively earmarked for the filling of positions within our company. Your data will only be forwarded to the in-house bodies and specialist departments of our company responsible for the concrete application process. A transfer of your personal application data to other companies of the Orifarm Group will not take place without your prior express consent.<br> Any further use or transfer of your application data to third parties will not take place.<br> &nbsp;<br><strong>Retention period of the application data</strong><br> A deletion of your personal application data takes place automatically 6&nbsp;months after completing the application process, unless you have explicitly agreed to a longer storage.<br> &nbsp;<br><strong>Storage for future job postings</strong><br> If we are unable to provide you with a current vacancy, but your profile suggests that your application may be of interest for future job postings, we will store your personal application information for six months, provided that you expressly consent to such storage and use. We would contact you in advance.<br> &nbsp;<br><strong>Right to information and revocation</strong><br> If you have questions about the collection, processing or use of your personal data, or in cases of information, correction or deletion of data, as well as revocation of granted consent, please contact:<br> &nbsp;<br><strong>Orifarm Group A/S</strong><br> Energivej 15 - CVR: 27347822</p> <p>+45 63952700, info@orifarm.com<br> &nbsp;<br> &nbsp;<br> To continue with the application, please accept the following required field with the asterisk *.</p> </div> <label class="longlabel" aria-describedby="consent-388"><span aria-hidden="true" class="requireddot" style="display:inline;">*</span><input type="checkbox" name="acceptedconsents[]" class="terms termsrequired" value="388" id="consentrequired"><span class="checkmark"></span>I agree with the terms &amp; conditions</label> </div> </fieldset> </div> </div> </div></div> <div style="clear:both;" class="tabbottom"><button type="button">Next<span class="visuallyhidden"> page</span></button></div> <div class="cb"></div> </form> <div class="cb"></div> </div> <div class="cb"></div> <script type="text/javascript"> $('.termsAgreeWrapper').appendTo(".fieldSet3"); </script> </div>

Product Owner to Orifarms ITSM platform – Service-Now

… A key person in raising the maturity of our existing ITSM solution and to drive continuous improvement

We are on the lookout for our new ITSM platform Product Owner who is capable of staying up to date with new features and functionality and has strong interpersonal skills.

Can you leverage best and industry practices with an innovative flavor?

The Service-Now product owner role will include partnering with the business stakeholders to create and modify process workflows, reporting and dashboards in addition to developing knowledge, technical and process documentation. In this role, you will have several responsibilities ranging from supporting the business to driving development, testing, training, support and launch plans to deliver a quality product, with user adoption and acceptance. And for IT to be able to track and report service deliveries based on detailed KPI’s.

Additionally, your primary tasks will include:

  • Platform ownership
  • Facilitate continuous improvement and development of the platform using external technical implementors
  • Facilitate and prioritize changes executed within the ITSM platform.
  • Review and prioritize and approve change requests e.g. enhancements, fixes, upgrades in close collaboration with developer

A great communicator with the capacity to cooperate across functions

Most important to succeed in this role is that you are motivated to drive the process of the ITSM platform. You possess great time-management skills and a natural sense for documentation, while you also hold skills to effectively analyze and solve problems.. Furthermore, it is a strong advantage if you are experienced within configuration, administration, and facilitating continuous improvement within an Enterprise ITSM Platform (preferably Service-Now or similar) as well as working knowledge of ITMS components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, and/or other modules. This not as developer but as owner and facilitator, so good project skills and a good understanding of how and ITSM platform can add value to the business as well as IT.

Furthermore, we imagine you to:

  • Be familiar with the ITIL framework
  • Have the ability to bridge between changes to the platform and external technical implementors.
  • Hold strong interpersonal skills and the ability to establish and maintain effective working relationships with colleagues, vendors, and stakeholders.
  • Possess strong written and verbal communication in Danish and English (English being the corporate language)
  • Be commercially minded

IT Operations and Platforms - Who are we?

Our core job is to keep existing services available to the business. This in accordance with defined service level agreements. We operate the Orifarm infrastructure from hardware to application layer, and from sites to cloud. In a virtualized Microsoft environment. You will assume the role as product owner of our ITSM platform (Service-Now) which for us is a strategic tool, and is vital for us to deliver IT services to the business. You will be in a standalone team referring to the manager of IT Operations and Platforms. Initially the function will make use of currently onboarded external consultants. They will execute on the technical part, facilitated by you based on to-be roadmaps.

Stakeholder management will be with your direct manager, the business and other primary stakeholders in IT e.g. helpdesk, compliance, governance, our architecture layer and process owners.

With us, tone is open, honest and direct, and humour is definitely an integrated part. Happiness is a way of travel – not a destination!

About Orifarm

Everyone should have access to modern medicine. High costs or lack of access to pharmaceuticals should never impact our possibility to receive treatment or relief and live a healthy life. In Orifarm, we aim to bring healthy days by making modern healthcare a better deal for the people and the societies we serve. Working towards our vision, we create access to affordable high-quality pharmaceuticals and healthcare products by challenging markets and always seeking new opportunities. With our core values paving the way, we always act responsibly and constantly with our customers in the center of our attention. And everything we do is driven by our sole purpose:

For as many as possible, as healthy a day as possible.

Our history goes back to 1994 where Orifarm was founded in Denmark by Hans and Birgitte Bøgh-Sørensen. Since then, Orifarm has grown from a small nine-person company into an international company operating globally in 13 countries. Today, Orifarm is Europe's largest parallel importer of pharmaceuticals and Denmark's largest supplier of pharmaceuticals with more than 2,200 employees.

We operate within seven different business areas: Over the Counter (OTC), Consumer Healthcare, Generics, Promotional Rx, Unlicensed Medicines, Parallel Import and Clinical Trials Supplies (CTS). Further, we focus heavily on new business opportunities and synergistic M&A to expand our offerings

We offer

At Orifarm, we know our growth comes from the growth of our employees. We are an ambitious organization with an entrepreneurial culture, and we celebrate can-do attitudes, smarts and hearts. Our secret to success? Valuing how different skillsets join forces to make our journey happen. Whether you play a direct or an indirect part of fulfilling our purpose, you get to contribute and use your skills, personal as well as professional. Indeed, at Orifarm your personal growth journey is shaped only by your contribution towards making healthy days for as many as possible.

We regard our feedback culture as a fundamental element in the individual employee’s opportunities for learning and development. And when we have good results, every employee, including student workers, are a part of our bonus scheme.

Job Location

Your primary place of work is at our HQ in Odense. In our offices we value the flexibility of working from home when tasks allow it.

Need further information?

If you need further information about the job, please contact Martin Hjerrild Kjær Emanuelsen at mahem@orifarm.com

We are often looking for new employees to help us grow and therefore, we may have other interesting opportunities for you. Follow us on LinkedIn to receive updates on our business activities and job opportunities: https://www.linkedin.com/feed/

Application deadline:

As soon as possible
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